Refund & Returns Policy

Last updated: 15 January 2024

We want you to be completely satisfied with your PawQR Kit. If for any reason you're not happy with your purchase, we offer a simple 30-day return and refund policy.

30-Day Return Window

You may return your PawQR Kit within 30 days of delivery for a full refund. No questions asked.

Eligibility

  • The kit must be returned within 30 days of the delivery date shown in your tracking information.
  • The QR tag must not have been registered with a pet profile. (Once a QR tag is registered to a pet, it cannot be returned for hygiene reasons. However, we will still honour a refund on the non-tag portion of the kit.)
  • Items should ideally be in their original packaging, but we understand that you need to open the kit to evaluate it.
  • Food pouches that have been opened cannot be returned for food safety reasons.

How to Initiate a Return

  1. Email support@pawqr.in with your order number and the reason for return (optional — we just want to improve).
  2. We will arrange a free pickup from your delivery address within 2–3 business days.
  3. Once the returned item is received and inspected, your refund will be processed within 5–7 business days.

Refund Processing

  • Refunds are issued to the original payment method (UPI, credit/debit card, net banking).
  • The refund amount is the full purchase price (₹1,699 per kit, or proportional for multi-unit orders).
  • Shipping charges (if any were applicable) are included in the refund.
  • Bank processing times may add 3–5 additional business days to appear in your account.

Damaged or Defective Items

If your kit arrives damaged or with a defective QR tag, please contact us within 7 days of delivery with a photo of the damage. We will arrange a free replacement at no additional cost — no return required.

Lost or Undelivered Orders

If your order does not arrive within the estimated delivery window, contact us at support@pawqr.in with your order number. We will investigate with the courier and either re-ship or issue a full refund.

Contact

For all returns and refund queries: support@pawqr.in