Refund & Returns Policy

Last updated: 29 April 2026

We want you to be completely satisfied with your PawQR Kit. We offer a 14-day return policy for unused products and a 30-day replacement policy for defective or damaged products.

14-Day Return Window (Unused Products)

You may return your PawQR Kit within 14 days of delivery for a full refund, provided the following conditions are met:

Eligibility

  • The kit must be returned within 14 days of the delivery date shown in your tracking information.
  • The QR tag must not have been registered with a pet profile. Once a QR tag is registered, it is personalised and cannot be returned.
  • All items must be unused and in original packaging.
  • Food pouches must be unopened — opened pouches cannot be returned for food safety reasons.
  • The kit must be in resaleable condition with no signs of use or damage caused by the customer.

How to Initiate a Return

  1. Email support@pawqr.in with your order number and the reason for return (optional — we just want to improve).
  2. We will arrange a free courier pickup from your delivery address within 2–3 business days. No return label is required — our courier will collect the package directly from you. Simply have the items in their original packaging ready for pickup.
  3. Once the returned item is received and inspected, your refund will be processed within 5–7 business days.

Refund Processing

  • Refunds are issued to the original payment method (UPI, credit/debit card, net banking).
  • The refund amount is the full purchase price (₹1,699 per kit, or proportional for multi-unit orders).
  • Shipping charges (if any were applicable) are included in the refund.
  • Bank processing times may add 3–5 additional business days to appear in your account.

30-Day Replacement (Defective or Damaged Items)

If your kit arrives damaged or with a defective QR tag, please contact us within 30 days of delivery with a photo of the damage. We will arrange a free replacement at no additional cost — no return required. This applies to manufacturing defects and courier damage only, not customer-caused damage.

Lost or Undelivered Orders

If your order does not arrive within the estimated delivery window, contact us at support@pawqr.in with your order number. We will investigate with the courier and either re-ship or issue a full refund.

Contact

For all returns and refund queries: support@pawqr.in