Shipping Policy

Last updated: 29 April 2026

Free Shipping on All Orders

We offer free shipping on all orders across India — no minimum order value, no hidden charges. The price you see is the price you pay.

Dispatch Time

Orders placed before 2:00 PM IST are processed the same day. Orders placed after 2:00 PM are processed the next business day. All orders are dispatched within 1–2 business days of payment confirmation, Monday to Saturday (excluding public holidays). You will receive a dispatch confirmation with tracking details once your order ships.

Delivery Estimates

Total delivery time = dispatch (1–2 days) + transit. Estimated totals from order date:

Location	Estimated Total Delivery
Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune)	4–5 business days
Tier 2 and Tier 3 cities	5–7 business days
Rural and remote locations	7–9 business days
Andaman & Nicobar Islands, Lakshadweep	10–14 business days

These are estimates only. Actual delivery may vary due to courier delays, public holidays, or unforeseen circumstances.

Courier Partners

We ship via Delhivery, Bluedart, or DTDC depending on your pincode and the fastest available route. You do not need to choose a courier — we select the optimal option automatically.

Tracking Your Order

Once your order is dispatched, you will receive:

An email with a tracking number and courier link
An SMS with the tracking number

You can also contact us at support@pawqr.in with your order number for a status update.

Failed Delivery Attempts

Couriers typically attempt delivery up to 3 times. After 3 failed attempts, the order may be returned to us. In this case, we will contact you to arrange re-delivery. Additional shipping costs for re-delivery will be borne by PawQR in most circumstances — contact us to discuss.

Damaged Packages

If your package arrives visibly damaged, please photograph it before opening and contact us at support@pawqr.in within 48 hours. We will arrange a replacement.

Contact

For shipping queries: support@pawqr.in